14 Jobs in Cleveland, OH
CrossCountry Mortgage, LLC is Hiring a Customer Relations Assistant Near Cleveland, OH
- Serve as a primary point of contact for all new complaint and inquiry cases, ensuring that all of the customer’s issues are relayed to the appropriate parties.
- Create and open customer complaint and inquiry cases.
- Keep a complete and accurate log of all complaints and inquiries received.
- Maintain databases and filing systems.
- Assist the Senior and Managing Customer Relations Coordinators in researching complaint cases and inquiries.
- Communicate with borrowers via phone and email, in a timely manner.
- Work closely with business lines to obtain appropriate documentation and accurate data.
- Assist in improving processes that allow for accurate, expedient, and timely service for our clients and support to the Legal team and perform administrative duties as requested.
- Work with and assist Associate Corporate Counsel and other Legal Department members, as needed, on projects and assignments.
- Assist with various committee/group meetings facilitated by the Legal Department.
- Keep an accurate record of the complaints received, relevant due dates, and responses sent.
- Assist with responses to internal and external audits.
- Complete required training.
- Experience in the mortgage industry on the loan origination side, preferred.
- Experience in consumer financial services, real estate transactions, or residential mortgage origination, preferred.
- Excellent analytical skills.
- Must be highly organized and able to handle multiple tasks efficiently.
- Excellent communication skills with the ability to communicate with management, clients, and partners.
- Ability to adapt to cyclical periods, peak workloads, new assignments, and work independently to meet deadlines.
- Ability to handle highly confidential matters and documents with discretion.
- Critical thinking to spot issues and areas of risk in correspondence sent from customers.
- Willingness to learn about the mortgage industry and company operations.
Job Summary
Full Time
Lending & Credit
$38k-48k (estimate)
04/21/2024
06/20/2024
fcloans.com
SUN CITY, CA
200 - 500
COLLEEN WOLFE
$50M - $200M
Lending & Credit
Related Companies
The job skills required for Customer Relations Assistant include Communication Skills, Organizational Skills, Dedication, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Assistant positions, which can be used as a reference in future career path planning. As a Customer Relations Assistant, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Assistant. You can explore the career advancement for a Customer Relations Assistant below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
